Privacy policy

Privacy Policy

Last updated: 1 August 2026

Boho Lane Australia respects your privacy. This policy explains how we collect, hold, use and disclose personal information when you visit boholaneaustralia.com.au, contact us, make a purchase or receive marketing from us. We handle personal information consistently with applicable Australian privacy and marketing laws.

Information we collect

Depending on how you interact with us, we may collect your name, contact details, billing and delivery address, order and return history, payment transaction details, communications, marketing preferences, IP address, device and browser information, cookie identifiers, website activity and advertising interactions. Payment card details are processed by payment providers; we do not ordinarily store complete card numbers.

How we collect and hold information

We collect information directly from you through checkout, account, contact, return and marketing forms; automatically through cookies and similar technologies; and from service providers such as Shopify, payment providers, delivery companies and advertising or analytics platforms. Information is held in systems operated by us and our service providers, subject to reasonable administrative and technical safeguards.

Why we use information

to provide products, process payments, fulfil and deliver orders, and manage returns;
to communicate about orders and respond to enquiries;
to prevent fraud, secure our store and comply with legal, tax and record-keeping obligations;
to operate, analyse and improve our website and customer experience; and
with required consent or where otherwise permitted, to send marketing and measure or personalise advertising.

Sharing and overseas processing

We may disclose information to service providers that help us operate, including Shopify, payment processors, fulfilment and delivery providers, cloud hosting, customer-support, analytics, fraud-prevention, email/SMS and advertising providers such as Meta. We may also disclose information where required by law, in connection with a business transaction, or to protect legal rights.

Some providers process or store information outside Australia. Countries likely to receive or process information include Canada, the United States, Ireland and, for deliveries, India or the destination and transit countries used by delivery providers. Provider locations can change. Where practicable, we review relevant provider information and take reasonable steps appropriate to our circumstances when selecting and using providers.

Cookies and targeted advertising

We and our providers use cookies, pixels and similar technologies to operate checkout, remember preferences, understand website use, measure campaigns and, where permitted, personalise advertising. You can use the consent controls presented on our store and your browser settings to manage non-essential cookies, although disabling some cookies may affect site functionality.

Email and SMS marketing

We send commercial electronic messages only where we have consent or another lawful basis. Messages identify Boho Lane Australia and include a simple unsubscribe method. You may unsubscribe using the link in an email, by replying STOP where offered, or by emailing us. We action unsubscribe requests within five working days. Unsubscribing from marketing does not stop service messages about an order.

Automated systems

We may use automated tools to assist with fraud screening, payment security, advertising measurement and customer segmentation. We do not currently arrange for automated systems to make decisions by themselves that could reasonably be expected to significantly affect a person's legal rights or interests. If this changes, we will update this policy with the information required by applicable law.

Access and correction

You may ask to access or correct personal information we hold about you by emailing admin@boholaneaustralia.com.au. Please provide enough detail for us to identify the relevant information. We may need to verify your identity. We will respond within a reasonable time and explain any lawful reason if we cannot fulfil a request.

Privacy complaints

Email admin@boholaneaustralia.com.au with the subject “Privacy complaint” and describe your concern. We aim to acknowledge a complaint within seven days, investigate it fairly and provide a written outcome within 30 days. If we need longer, we will explain why and provide an expected response date.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may contact the Office of the Australian Information Commissioner at oaic.gov.au/privacy/privacy-complaints.

Retention and security

We retain information only for as long as reasonably needed for the purposes described above, including legal, accounting, fraud-prevention and dispute-resolution requirements. We use reasonable administrative and technical safeguards, but no internet transmission or storage system is completely secure. When information is no longer required, we take reasonable steps to delete or de-identify it where appropriate.