Refund policy

Refund and Returns Policy

Last updated: 1 October 2026

We want you to be happy with your purchase. This policy explains our change-of-mind returns and size exchange process and your rights under the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded.

Change-of-mind returns

For eligible regular-priced items, contact us within 30 days after delivery at admin@boholaneaustralia.com.au. Include your order number and reason for return.

Change-of-mind items must be unworn, unwashed and in resalable condition, with original tags attached. We may decline a change-of-mind return if these conditions are not met.

For an approved change-of-mind return, you are responsible for return postage and the original delivery charge is not refundable. We recommend tracked postage. Refunds are issued to the original payment method after inspection; allow 7–10 business days after approval for your bank or payment provider to process the credit.

Size exchanges

If the size isn't right, contact us within 30 days after delivery and we'll exchange it for another size, subject to availability. Size exchanges are available on all items, including sale and final-sale items. The item must be unworn, unwashed and in resalable condition, with original tags attached.

You pay to send the original item back (we recommend tracked postage). We send the replacement to you at no charge. If your size is not available, we will let you know before you send anything back.

Sale and final-sale items

We do not accept change-of-mind returns for sale, clearance or final-sale items. Size exchanges are still available on these items, subject to availability (see Size exchanges above). This restriction does not apply where the item fails to meet a consumer guarantee under the ACL.

Hygiene exclusions

We do not accept change-of-mind returns for underwear, bras, shapewear, sleepwear or other intimate items where the hygiene seal has been removed or the item has been worn. Gift cards are not returnable for change of mind. These restrictions do not limit ACL rights.

Faulty, damaged, unsafe or incorrectly described items

Goods sold in Australia come with consumer guarantees. If an item has a major failure, you may reject it and choose a refund or replacement, or keep it and seek compensation for the reduction in value. For a minor problem, we may choose to repair or replace the item within a reasonable time; if we cannot do so, you may be entitled to a refund or replacement.

Please contact us as soon as reasonably possible with your order details and a description of the problem. Photos can help us assess the issue but are not an absolute condition of your rights. You do not need the original packaging to make an ACL claim. We may request reasonable proof of purchase, such as an order confirmation, receipt or payment record.

Where you are entitled to a remedy under the ACL, we will cover reasonable return costs and will not deduct the original delivery charge when the whole order is rejected because of a major failure. If an item is too large, heavy or difficult to return, contact us so we can arrange an appropriate assessment or collection.

Incorrect items and transit damage

If we sent the wrong item or your order arrived damaged, contact us promptly. We will assess the issue and provide an appropriate remedy, including return instructions at our cost where required.